These terms
and conditions apply to all transactions undertaken with SwissLuggage.Com, please
read through them carefully before placing your order as they form the basis of
the contract between SwissLuggage.Com and yourself.
The contract shall be governed by the laws of England and Wales and any dispute
between us will be resolved exclusively in the courts of England and Wales.
We
may alter these terms and conditions from time to time without prior notice. Changes
will apply to any subsequent orders placed and will be available for review from
the website only. Product
specifications and prices are subject to change without prior notification. However,
with respect to price changes only, we will inform you of any variations and request
your authority to proceed prior to processing your order. Delivery
charges and estimated timescales are specified within the Customer
Delivery section. We will make every effort to deliver goods within the estimated
timescales, however delivery timescales cannot be guaranteed. We
will take payment from your card once we have confirmed that the goods are available
for delivery. If for any reason we take payment and goods are not available, we
will inform you of this and provide a full refund as soon as this is possible.
Product
pricing is as displayed on the website at the time we receive your order, subject
to pricing clause above. If we discover an error in the price of goods you have
ordered we will inform you as soon as possible and give you the option of reconfirming
your order at the correct price or cancelling it. If we are unable to contact
you we will treat the order as cancelled. If you cancel and you have already paid
for the goods, you will receive a full refund. If
you decide you no longer want the goods you can cancel your purchase and receive
a full refund (Excluding Postal Charges) provided that you contact us in writing within 7 days of delivery
and meet the following criteria; Your
product must be complete, unused and in 'as new' condition (e.g. if you have opened
the box to examine the product you must have done so without damaging or marking
the product in any way). -
It
should be returned with the original box,
packing, labels and accessories. As the packaging
material will be re-used it must not be unreasonably
damaged.
You
will be responsible for arranging return of the goods and paying all costs associated
with return
Provide
you meet all the above requirements we will refund your payment within 30 days
of your notice of cancellation If
there is a fault with your product within 12 months of delivery (or other defect
with your order), we will normally offer a prompt repair or exchange of the goods
provided that; The
fault is clearly as a result of poor workmanship or faulty materials The
fault is not the direct result of normal wear and tear or negligent actions We
reserve the right to assess whether the fault meets the above criteria
If
you require any further information please contact us via the website.
We
will only hold personal information required to process your order and,from time
to time, provide you with details of special offers or for customer relationship
management purposes. If you do not wish your information to be used in this way
we will delete your record from our database. We do not retain your credit card
details nor will we provide your details to any third party.
Payment
can be made by any method specified in the Checkout
process. We will take all reasonable precautions
to keep the details of your order and payment
secure, but we cannot be held liable for any
losses caused as a result of unauthorised access
to information provided by you.
If
your billing address and the delivery address
differ, we may contact you and undertake additional
security checks. This is to help protect you
from potentially fraudulant use of your credit
or debit card. Please help us to help you by
assisting us in this process.
We cannot guarantee that our website will be
compatible with your PC, and accept no liability
for any corruption or loss of data held on your
PC, or any liability for any other loss or damage
of any kind caused to your PC resulting from
use of this website.
This website is operated by
SwissLuggage.Com
8 Hollytree Close
Loughborough
Leicestershire
LE11 2QX
United Kingdom
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